We are L&M Curtains and Blinds Ltd

You can contact us by email at info@landmcurtains.co.uk or by telephone on 0208086407511.

Our Terms and Conditions of Supply and Fitting Goods are ruled by the requirements of the Consumer Rights Act (CRA) 2015, The Consumer Contracts (Information, cancellation and additional information) Regulations 2013, The Child safety requirements BS EN 13120:2009+A1:2014 and The Alternative Dispute Resolution for Consumer Disputes Regulations 2015.

CONTRACT

For orders placed by email or telephone, a contract is formed only when we receive your deposit or send written confirmation by letter or email that we have accepted your order.

GOODS

Goods supplied by us must be of satisfactory quality, fit for their usual purpose and any purpose you make known to us, and match any description provided. Product images in our sales literature and online are for illustrative purposes only, so we cannot guarantee that printed or on-screen colours will accurately match the goods.

SERVICES

Any service we agree to provide will be carried out with reasonable care and skill.

CHILD SAFETY. We are legally required to fit any included safety devices and install goods in accordance with child-safety requirements. If you instruct us not to do so, we will refuse installation, and you will still be liable for any outstanding balance.

MEASUREMENTS

If you provide your own measurements, you are responsible for ensuring they are accurate. We cannot accept returns of made-to-measure goods if the measurements you supplied were incorrect. Orders based on measurements you provided are supply-only, and we will not install the products.

WARRANTY

All goods we supply include a one-year manufacturer’s warranty, and all goods we install include a one-year installation warranty. We are not responsible for structural issues that may cause fixings to loosen over time; fixings will be made as secure as reasonably possible at the time of installation. Child-safety devices that become detached are not covered by the warranty. A call-out fee applies for reattachment unless the device is faulty, in which case the fee will be waived.

INSTALLATION

The cost and/or free installation service was agreed on the assumptions that; there is going to be one continuous site visit, there is unobstructed access to the outside of your property for vehicle parking, the area where the goods are to be fitted is unobstructed, surfaces and grounds the goods are to be fixed to are in a good condition, allowing us to easily obtain good fixings and with no objects in the immediate working area, there is no asbestos that we would be likely to come into contact with, and that no items under warranties/guarantees will be invalidated by the installation. We may make a further reasonable charge for the additional time, costs or materials if these conditions are not met.

We are not responsible for any loss or damage to your property that is not foreseeable, unless due to our negligence, or for the cost of repairing any pre-existing faults to your property, or for any damage discovered whilst undertaking the installation. We will not be responsible for carrying out any building work, moving any furniture, clearing access or invalidation of any warranties you do not tell us about in writing before you make your order.

A: Free Installation Service

We offer a free installation service on all products manufactured and supplied by us, unless stated otherwise.

B: Installation Cancellations & Site Issues

If we are unable to complete the installation on the agreed fitting date due to a cancellation, access restrictions, or other site-related issues beyond our control, an additional fitting charge will apply.

A minimum of 48 hours’ notice is required for any cancellation or rescheduling of an installation date.

• 48 hours or more notice: No cancellation charge will apply, unless otherwise agreed.
• Less than 48 hours’ notice: A fitting charge will apply for a new scheduled date. This charge will be advised in relation to the size and scope of the works. Please ensure that the installation area is accessible, clear, and ready for fitting on the agreed date to avoid additional charges.

C: Removal & Disposal of existing products

Where requested, we can remove and dispose of existing products that need to be taken down to allow the installation of your new products. Please note that:

• Existing products removed as part of the agreed installation will be disposed of on the same day.
• We are unable to retain or store any removed products for future collection.

D: Additional Removal & Disposal Services

If you request the removal and disposal of any additional goods that fall outside the agreed installation works, or that are located outside the area where the new products are being fitted, an additional charge will apply.

The charge will depend on the quantity, size, and volume of the goods requiring removal and disposal. Any applicable charges will be advised before the additional work is carried out.

ACCESS

If we have agreed to install the goods for you and you do not allow us access to the premises without having a good reason for this, we may charge you additional reasonable costs incurred by us as a result of this. If, despite our reasonable efforts, we are unable to contact you or to rearrange access to the premises, we may end the contract, and you will be liable to pay us a sum up to the price due under the contract.

PRICE

The price for goods/services is set out in full in the order form and includes VAT. Payments are to be paid as indicated in the order form.

DEBT RECOVERY

Where payment is 30 days late and we are unable to come to an agreement over the payment, the consumer will be charged our reasonable recovery costs, which may include the costs of using a collection agency and legal costs. Any additional reasonable charges will be notified to the consumer at least 2 weeks in advance.

FURTHER CHARGES

If you ordered installation services from us, further charges may apply in case additional and unforeseen circumstances arise. These will always be notified to you in writing. Please note that late payments may incur an interest rate set at 2% base lending rate, accruing on a daily basis from the due date until the actual date that you make the payment.

DELIVERY

The cost of delivery and installation (where applicable) is included in the price. If you have been asked to collect the goods from our premises, you can do so during our opening hours when we notify you that the goods are ready. If we are delivering to you (this will be within 30 days unless a different date is agreed with you) and no one is available to take the delivery at your address, we will leave you a note informing you of how to re-arrange delivery. If you do not re-arrange delivery (or collect the goods from us) within 30 days, we may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you to re-deliver or arrange collection within a reasonable time, we may end the contract, and you will still be liable to pay us up to the price due under the contract.

DELAY OUTSIDE OUR CONTROL

If delivery/ installation is delayed by an event outside our control, we will contact you as soon as possible and take steps to minimise the effect of the delay. Provided we do this, we will not be liable for any delays caused by the event, as long as the goods are still supplied within a reasonable length of time.

YOUR RIGHT TO CANCEL.

a) You may cancel a contract if we have told you about a pricing error/error with a description of the goods and you do not wish to proceed, if there is a risk that supply may be significantly delayed, or you have a legal right to end the contract because of something we have done wrong.

b) If we miss the delivery deadline for any of the goods, you can treat the contract as at an end if we have refused to deliver the goods, delivery time was essential, and you have informed us of this at the time of your order, and we accepted your order on that basis. If we have not refused to deliver the goods, or delivery time was not essential, we will deliver the goods as soon as possible and keep you updated in writing. Alternatively, you can give us a new deadline for re-delivery that must be reasonable, and if this is not met, then you may treat the contract as at an end. You can then cancel your order for any of the goods or reject any goods that have been delivered already under the contract. We will then refund the money you paid for the cancelled goods, including their delivery and installation. Goods already delivered to you must be returned to us at our expense, or you must allow us to collect them at our expense.

OUR RIGHT TO CANCEL

a) We may end the contract at any time in writing to you (including email) if payment due to us was still not made within 7 days of us reminding you it is due, or if you do not, within a reasonable time; allow us to deliver the goods to you, collect the goods from us, or allow us to install the goods (if this was agreed). You will then be in breach of the contract and still liable to pay us the price due under the contract.

b) If your order is accepted and processed and a pricing error that is obvious, unmistakable and could have been recognised by you as being so occurs, we reserve the right to terminate the contract and refund any sum of money you have paid to us.

LIABILITY

If we fail to comply with these terms, we are responsible for loss or damage that you suffer that is a foreseeable result of our breaking the contract or of our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable, unless due to our negligence. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you placed the order, both we and you knew it might happen, e.g., if you discussed it with us before placing your order.

THIRD PARTIES

The contract is between you and us. No other person shall have any rights to enforce any of its terms.

COMPLAINTS

You should inspect the goods and any installation work as soon as conveniently possible and contact us if you believe there is a problem. You can phone us, email us or write to us using our contact details above to inform us of any issues. We will respond to your complaint as soon as possible. If we are unable to resolve the matter to your satisfaction, you may refer the complaint to the British Blind and Shutter Association’s Mediation Service if you are seeking rectification only, or alternatively, pursue it through an Alternative Dispute Resolution provider or through Small Claims Court.

OWNERSHIP AND RESPONSIBILITY FOR GOODS

The goods supplied/installed by us will become your property once we have received payment for them in full. The goods become your responsibility from the time they were delivered to the address you gave us, you collected the goods from us, or the time we pass the goods to any third party organised by you.

LEGALITY

English law governs the contract, although you can bring proceedings in England, Scotland, Wales or Northern Ireland if you live in those countries.